Click To Call allows you to completely control each call. When you click a hyperlinked number in Call Manager, that number is automatically checked against national and company-specific Do Not Call (DNC) lists. The choice to override the DNC list is available if you already have an existing relationship with the customer.
This feature is designed to improve staff efficiency and streamline the connection between your associates and prospects. When placing a call, your phone will ring and our whisper feature will announce the customer’s information.
After the whisper, you are given the option to connect the call, giving you time to get ready for the call. During the call, it is possible to make journal notes and create call summaries directly in Call Manager. Reports are generated through the Call Manager and Outbound Tracking databases. We provide you with a suite of intelligent routing options, so you can automatically send your calls to the correct location.
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