College Station, TX — October 24, 2011 — Who's Calling, Inc. traveled to Las Vegas, NV, October 5-7 for the 11th Digital Dealer Conference and Expo. Held at the Mirage Resort and Casino, automotive dealerships from around the country came together to learn about the latest social media- and technology-related information.
Attendees received the opportunity to sit in on over 80 sessions and classes revolving around the theme of "Your Best Bet for Success!" The keynote address was given by Erik Qualman, author of Socialnomics: How Social Media Transforms the Way We Live and Do Business.
"What happens in Vegas no longer stays in Vegas, rather it stays on YouTube…Facebook…Twitter, etc." said Qualman in his address, which emphasized the many business uses of social media and the importance of engaging customers.
Who's Calling was on hand to demonstrate one of its new solutions – RESCUE. "Our RESCUE feature was our focus at this year's Digital Dealer," said Belinda Bromley, Account Executive for Who's Calling. "This is a product that was created to hold sales and service staff accountable. If an employee mishandles a call, RESCUE allows the dealership to go back and resolve the problem in order to 'rescue' that relationship with the customer and recover lost revenue."
Released in April 2011, RESCUE was designed to help dealers recapture lost leads and recover missed opportunities. Who's Calling staffs call evaluation professionals who listen and monitor calls in order to identify ineffective call handling and provide dealers with results to increase customer relationships and ultimately increase sales.
Who's Calling is a leading provider of managed services that overcome sales transaction obstacles with hard-hitting, strategic products and services that deliver immediate, measurable results. Who's Calling pairs patented measurement and monitoring technology, sales and lead management services, call recording and monitoring with multi-channel marketing and analytic services to drive more quality leads and increase revenue. With research and results-driven methodology, Who's Calling has assisted businesses nationwide increase sales transaction effectiveness and improve customer satisfaction. For more information, please visit www.whoscalling.com or call 800.719.8958.
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