College Station, TX — January 28, 2010 — A tight market also means an incredibly competitive one. Call handing is a critical factor in the success of maintaining satisfied customers and generating new leads. You need to know that your staff is handling each opportunity professionally as well as efficiently. So, how do you know if your calls are being handled properly by your sales people? How can you tell that they are handling situations effectively and selling what you want them to be selling in the right way?
The solution is to evaluate your calls. The big challenge, however, is how to effectively accomplish this. You don’t have the time nor do you want to incur the expense of hiring personnel to evaluate every call that comes into your business.
Who’s Calling has developed a solution with Call Quality Monitor. The Call Quality Monitor application uses intelligent speech recognition technology to analyze call recordings which are then scanned for custom defined keywords in near real-time. The selected keywords are displayed in an easy to review report where you can efficiently select and listen to the selected call recordings.
“This exclusive technology will allow management to quickly target the most critical calls coming into their businesses, giving them an edge up on addressing situations and generating more revenue,” states Suzzana Hellinger, New Product Development Manager.
If you are promoting a specific line of vehicles, a specific service or a particular product, Call Quality Monitor can be set-up to tag calls mentioning that “red coupe ” on your lot, the “brake alignment” special you are running or the new “lasik” eye procedures available. Whether you are training new personnel on call handling, promoting a specific item or service or if you are concerned about your customer satisfaction levels, the Who’s Calling Call Quality Monitor application can be effectively customized to include and exclude your unique keyword selections to target one or multiple key words.
Who’s Calling gives you all of the tools to capitalize on your relationships, so there is no telling where your leads can lead you. Call Quality Monitor can effectively and efficiently help you reduce training time, reduce expensive administrative overhead and increase your lead revenue. Don’t let another lead pass you by.
Who's Calling is a leading provider of managed services that overcome sales transaction obstacles with hard-hitting, strategic products and services that deliver immediate, measurable results. Who's Calling pairs patented measurement and monitoring technology, sales and lead management services, call recording and monitoring with multi-channel marketing and analytic services to drive more quality leads and increase revenue. With research and results-driven methodology, Who’s Calling has assisted businesses nationwide increase sales transaction effectiveness and improve customer satisfaction. For more information, please visit www.whoscalling.com or call 800.719.8958.
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